The Future of Work: How AI and Human Talent Are Reinventing Digital Teams

Executive Summary The conversation around Artificial Intelligence (AI) often gets lost in theory or in superficial applications such as chatbots. This article, based on an in-depth discussion with Aaron Cassorla, CEO of Omnix, goes straight into the operational trenches. The real AI revolution is not about automating the predictable, but about orchestrating the inevitable disruptions […]

Executive Summary In the digital era, operational efficiency and brand consistency are pillars of success for any product. This article explores PedidosYa’s experience — a leading platform in Latin America — in implementing and renewing its Design System. Through insights from Nicolás Fornaro (Platform Engineer Director) and Alejandro Prieto (UX Director), we analyse how this […]

“The power of the Web is in its universality. Access by everyone, regardless of disability, is an essential aspect.” — Tim Berners-Lee Executive Summary Digital accessibility is increasingly a legal obligation, a competitive advantage, and an ethical responsibility for organisations that develop digital products. Ensuring accessibility not only helps avoid legal penalties, but also improves […]

Executive Summary Chile has introduced a new, robust regulatory framework through Cybersecurity Law No. 21.663 and the Personal Data Protection Law No. 21.719. With implementation timelines extending to 2026, these laws require Chilean organisations — especially in sectors such as retail, fintech, banking, and healthcare — to take proactive steps in risk management, regulatory compliance, […]

Executive Summary In the dynamic world of digital products, success hinges on delivering a flawless user experience (UX). This article explores how combining the Cognitive Walkthrough — a qualitative technique for identifying friction — with Task Flow Analysis — a quantitative methodology for measuring user effort — becomes a powerful strategy. Discover how this dual […]

Executive Summary Open Finance is far more than a technology trend; it is the next paradigm in the evolution of financial services. Moving beyond the limits of Open Banking, this model enables an ecosystem in which users’ financial data (banking, insurance, investments, pensions, and more) can be shared securely and with explicit consent via APIs. […]